FAQ

Q. Do you ship internationally?


A. Yes! We ship to all countries worldwide!


Q. How much is shipping?

A. Free shipping on all products! Limited time only!


Q. How long before I can receive my
order?

A. Please expect to receive your order within 10 – 20 business days.


Q. How can I check the status of my
order?

A. Check the “track your order” page.


Q. What forms of payment do you
accept?

A. Visa , master card debit or credit, PayPal


Q. My items arrived damaged, what
should I do?

A. We’re terribly sorry for the inconvenience. Please contact us
immediately, within 48 hours receiving the order, at Info@gemgyms.com

 Please provide us with your order number and some photos
of the damaged products.


I put the wrong email address on my
order, please help!

Before placing an order, please make sure you are using the your
appropriate shipping address, sky smooth will not be responsible for
orders sent to the incorrect delivery address provided by the customer.

What’s the return policy?

Our policy lasts 15 days. If 15 days have gone by since the date
your order was delivered, unfortunately we can’t offer you a refund or
exchange. To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.

 

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